I've actually just spotted a problem caused during the account migration meaning an email address containing a plus symbol hasn't migrated successfully.
We are working to resolve this issue for all users but to get you going I've manually created a Focused license for you and sent to your email address.
Sorry to hear your having problems, we're not aware of any issues like this so can you please attach a copy of the document so we may take a closer look.
Cheers
Tom
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