Hi i have also sent an email to [email protected] please can i either have a response or a refund?
Posts made by Jwest28
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RE: Macbook Video Crash
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Macbook Video Crash
Hi i bought this app mainly for the video feature but i haven't managed to render a single video yet. It usually gets to about 20 frames and then the whole system will crash and restart giving me the crash report below.
I've tried .mp4 and .mov files and at first i thought maybe i was being too ambitious with the size of the video but the last one i tried was only 640 x 480 and 1 minute long but it still crashed before it finished.
Any advice is appreciated!
Crash report:
Anonymous UUID: 7C269CA3-276B-DBB8-2DFA-7DE5C5B3601F
Thu Jun 15 11:19:08 2017
*** Panic Report ***
panic(cpu 2 caller 0xffffff801671f544): "zalloc: zone map exhausted while allocating from zone kalloc.8192, likely due to memory leak in zone kalloc.8192 (2426544128 total bytes, 296209 elements allocated)"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.40.184/osfmk/kern/zalloc.c:2628
Backtrace (CPU 2), Frame : Return Address
0xffffff9122f9b8d0 : 0xffffff80166dab12
0xffffff9122f9b950 : 0xffffff801671f544
0xffffff9122f9ba80 : 0xffffff8016c3933b
0xffffff9122f9baa0 : 0xffffff7f98cab4a3
0xffffff9122f9bac0 : 0xffffff7f98c2a3ec
0xffffff9122f9baf0 : 0xffffff7f98c15e9a
0xffffff9122f9bb40 : 0xffffff7f98c1b354
0xffffff9122f9bba0 : 0xffffff7f98c1c328
0xffffff9122f9bbe0 : 0xffffff8016cdf277
0xffffff9122f9bd20 : 0xffffff8016797cc0
0xffffff9122f9be30 : 0xffffff80166df283
0xffffff9122f9be60 : 0xffffff80166c28b8
0xffffff9122f9bea0 : 0xffffff80166d2665
0xffffff9122f9bf10 : 0xffffff80167b8bda
0xffffff9122f9bfb0 : 0xffffff80167eca96
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f98c06000->0xffffff7f98c71fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f96f61000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f97b75000
com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f98c80000->0xffffff7f98cedfff
dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f97a3f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f96f61000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f97b75000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f98c06000BSD process name corresponding to current thread: Deep Dreamer
Mac OS version:
15E65Kernel version:
Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Kernel slide: 0x0000000016400000
Kernel text base: 0xffffff8016600000
__HIB text base: 0xffffff8016500000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)System uptime in nanoseconds: 17704623686994
Zone Name Cur Size Free Size
vm objects 100225200 3600
vm object hash entri 15796000 760
VM map entries 27279360 18720
pv_list 26873856 9312
vm pages 130359232 16832
kalloc.16 5350464 2992
kalloc.48 30614976 2496
kalloc.64 23429952 1792
kalloc.80 1584000 3280
kalloc.96 1868064 423552
kalloc.128 79405056 3328
kalloc.256 230232064 1536
kalloc.512 12660736 3072
kalloc.1024 3178496 11264
kalloc.2048 3178496 4096
kalloc.4096 3522560 0
kalloc.8192 2426544128 0
mem_obj_control 6318144 48
sched groups 1321920 51840
ipc ports 51012160 3840
threads 1899168 534944
x86 fpsave state 1287936 406016
uthreads 1115200 348336
vnodes 31705680 2640
namecache 13888320 1248
HFS node 43336016 162032
HFS fork 13451264 1650688
ubc_info zone 9223280 1275208
rtentry 1606544 17712
vnode pager structur 3624000 11240
compressor_pager 19492864 3968
compressor_segment 6115328 1024
Kernel Stacks 2605056
PageTables 98988032
Kalloc.Large 48377717Backtrace suspected of leaking: (outstanding bytes: 983040)
0xffffff801671f97f
0xffffff8016c3933b
0xffffff7f98cab4a3
0xffffff7f98c2a3ec
0xffffff7f98c15e9a
0xffffff7f98c1b354
0xffffff7f98c1c328
0xffffff8016cdf277
0xffffff8016797cc0
0xffffff80166df283
0xffffff80166c28b8
0xffffff80166d2665
0xffffff80167b8bda
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f98c06000->0xffffff7f98c71fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f96f61000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f97b75000
com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f98c80000->0xffffff7f98cedfff
dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f97a3f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f96f61000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f97b75000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f98c06000last loaded kext at 9702182778741: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f9928e000, size 409600)
last unloaded kext at 9772372856773: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f99287000, size 28672)
loaded kexts:
com.paragon-software.filesystems.ntfs 318.3.14
com.apple.filesystems.smbfs 3.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.21.18
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 274.7
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.4f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.1.4
com.apple.driver.AppleBacklight 170.8.9
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleHV 1
com.apple.driver.AppleCameraInterface 5.46.0
com.apple.driver.AppleIntelFramebufferAzul 10.1.4
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 274.7
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.2.1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 205.3
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.AppleHDAController 274.7
com.apple.iokit.IOHDAFamily 274.7
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.iokit.IOBluetoothFamily 4.4.4f4
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.AppleUSBMultitouch 250.5
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
Model: MacBookPro11,1, BootROM MBP111.0138.B17, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2