Realmac Typed license not recognized by converter

manjusri · 2 Dec 2015, 21:56

Hello,

I bought Typed directly from Realmac a year ago and have a license number from them.

Today I downloaded your version of Typed/Focused and entered my Realmac license into your converter at https://71squared.com/licenses. It said:

Sorry, we couldn't find your activation code.

Please help.

tom · 3 Dec 2015, 08:38

Hey there,

I'm sorry for the confusion here. We are looking at re-wording the licenses page a little to tidy things up.

The "Convert to Focused" section is for people who purchased Typed as part of a bundle or other promotion. In these cases we don't have the users email address and so our normal license recovery doesn't work.

For people that purchased Typed directly from Realmac Software, they can go ahead and use our normal license recovery by entering their email address.

Hope this helps

channonite · 4 Dec 2015, 20:54

I only entered my Realmac license, when the registered email address was not recognised, so I am no further forward. Do you need a copy of the original email with the license, etc?

tom · 5 Dec 2015, 09:36

Ok, no problem. Could you please email support@71squared.com with the original email so we may look into it.

Best regards
Tom

tom · 5 Dec 2015, 09:58

Hey,

I've actually just spotted a problem caused during the account migration meaning an email address containing a plus symbol hasn't migrated successfully.

We are working to resolve this issue for all users but to get you going I've manually created a Focused license for you and sent to your email address.

Best regards
Tom