Reply to License File Not Working on Thu, 26 May 2016 14:31:41 GMT

PC — Thu, 26 May 2016 14:31:41 GMT

I used my email address to download a licence file and the Glyph Designer app, but the licence file is not working. When I try to use it I get this message 'Glyph Designer cannot open files in the “Glyph Designer.app Document” format'.

The app I downloaded is the latest version of Glyph Designer. Why would the licence file not work with it? The file is "71S140914-2819-45104.glyphdesigner_license" but it does not work. What's going on?

I followed this link to get the licence and app https://71squared.com/licenses.
I even tried installing the latest trial version of Glyph Designer, but had no luck getting the licence to work on that either.

Reply to License File Not Working on Tue, 31 May 2016 14:48:15 GMT

Mike — Tue, 31 May 2016 14:48:15 GMT

The license scheme for GD has changed from a file to a license key. An email was sent to all current license holders but some didn't make it through spam filters etc.

You can get your new license key by requesting your licenses using the email used during purchase at https://71squared.com/licenses

If you have any problem drop an email to support@7squared.com

Mike